Refund policy

Inspection of the goods / Notification of defects

Customers must check the goods for completeness, accuracy and undamaged condition immediately upon receipt, and at the latest within 3 days. Any defects discovered at a later date must be reported to P&P immediately upon discovery. P&P reserves the right to rectify defects or have them rectified. Only if this is not possible will a new product be sent to the customer or a refund granted. Goods that are not defective are excluded from exchange or refund.

Returns

Items must be returned to Paw & Property KlG in their undamaged original packaging and following prior consultation. Returns are only permitted if the items are in perfect condition and are new. A receipt or a copy of the invoice must be enclosed with the return. If the return is sent by parcel, the customer bears the costs and the risk of the return. If the customer is entitled to a refund or other credit, this will be issued in the same way as the original payment.

To arrange a return, please contact us at shop@maisonbo.ch. Items returned to us without a prior return request will not be accepted. Please note that returns must be sent to the following address:

Paw & Property KlG, Hardstrasse 29, 4052 Basel

If you have any questions about returns, you can contact us at any time at shop@maisonbo.ch.

Refunds

We will notify you as soon as we have received and checked your return, and let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 30 working days. Please bear in mind that it may take some time for your bank or credit card company to process and credit the refund. If more than 40 working days have passed since we approved your return, please contact us at shop@maisonbo.ch.